Legal
Refund Policy
When refunds apply and how to request one.
Last updated: June 23, 2026
Our Commitment
Osmoverse India Pvt Ltd, the company behind AI Catalog Builder, wants every customer to get value from the service. If you experience a genuine issue with your order, we will review it and work with you to reach a fair resolution.
Eligible for Refund
You may be eligible for a full refund if: (a) your job was not processed due to a verified system error on our end; (b) a processing-related service issue occurred that we are responsible for; or (c) you were charged twice for the same job.
Not Eligible for Refund
Refunds are not available if: (a) you uploaded incorrect or incomplete files; (b) you changed your mind after the job was submitted; or (c) the product count estimate was shown before payment and you chose to proceed.
Refund Request Window
Refund requests must be submitted within 7 days of the payment date. Requests outside this window will not be considered.
How to Request a Refund
Email refund@aicatalogbuilder.com with your Job ID, Payment ID, and a brief description of the issue. Refunds are processed by Osmoverse India Pvt Ltd. We will respond within 2 business days.
Processing Time
Approved refunds are processed within 5–7 business days and will be returned to the original payment method.
Payment Disputes
For payment disputes, contact refund@aicatalogbuilder.com within 7 days of payment with your Job ID and Payment ID. You may also raise a dispute through your bank or Razorpay according to their policies.
Always save your Job ID and Payment ID after checkout.
These are required to process any refund, support, or billing query. Download your CSV promptly after processing completes.